STORE POLICIES
RETURN POLICY
In Store Purchases
Due to the collectible nature of our products sold with condition being a primary factor affecting value, all purchases made in store are sold as-is with no returns accepted; however, some exceptions may be considered by management under special circumstances.
In Store Purchases Electronics
For all electronic items including video games, consoles, video game accessories, blu-rays, DVDs, etc we offer a 7 day exchange policy for store credit if the item is defective in some way. We do not offer cash refunds.
Online Purchases
You may return most new, unopened items sold and fulfilled by Big Bang within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
REFUNDS
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
| If you pay by: | Your refund will go to: | … time until return is processed: |
| Credit Card | Credit Card | 3-5 business days |
| Bank Account | Bank Account | Up to 10 business days |
Your Privacy
Big Bang is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.
How does Big Bang protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We do not use cookies to collect or store any information about visitors or customers.
Will Big Bang disclose the information it collects to outside parties?
Big Bang does not sell, trade, or rent your personal information to companies not affiliated with Big Bang. Big Bang may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
Big Bang may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Big Bang, our users, or others.
In Summary
Big Bang is committed to protecting your privacy. We use the information we collect on the site to make shopping at Big Bang .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Your Consent
By using our Web site, you consent to the collection and use of this information by Big Bang, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Big Bang also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Big Bang has no control or influence over their policies. Please check the policies of each site you visit for specific information. Big Bang cannot be held liable for damage or misdoings of other sites linked or otherwise.