Shipments and Returns

Shipments and Returns

Your shipment

Packages are generally dispatched within 3 days after receipt of payment and are shipped for you to track your package online.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Return Policy

You may return most new, unopened items sold and fulfilled by Big Bang Toys Comics & Games within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There will be a 15% restocking fee on all returns.

Refunds


Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

If you pay by:              Your refund will go to:          … time until return is processed:
Credit Card                  Credit Card                          3-5 business days

Bank Account              Bank Account                      Up to 10 business days